Credit Control

24 August 2010, George House, 36 North Hanover Street, Glasgow G1 2AD

Credit control can make or break a business. Often it is left to chance or to junior employees with little experience or training. Tightening up your procedures will bring rapid and tangible financial benefits. This course tackles these issues and provides practical solutions for you to take away and put into practice at once.
You will learn how to: 

• Fix appropriate credit limits for different types of customer – from individuals, companies and partnerships to franchises and slow payers 
• Establish a system for collecting late payment
• Draft appropriate warning letters to send to bad debtors
• Negotiate credit terms
• Apply successful telephone collection techniques
• Use a “debt diary”
• Negotiate face-to-face
• How to be assertive without appearing to be aggressive
• Involve your solicitor appropriately

About this workshop

• This workshop will involve you in a mixture of interactive exercises and discussion.
• Our trainers are experts in their topic and deliver courses in a practical, interactive style
• The maximum number of people on a training course is 12 so that the trainer can accommodate the learning needs of each delegate
• A two course buffet lunch and unlimited tea and coffee are included in the price

Timing
Courses start at 9.30 a.m. and end at 4:30 p.m. with half an hour for lunch.

Is this the right course for me?
Yes, if you take any responsibility for credit control.

Level: Intermediate

Support available If your business is located in the West of Scotland you may be eligible for a grant of up to 50% of the cost of participating in these courses.

There are a number of places available which are reserved for businesses with less than 250 employees and companies must meet certain eligibility criteria.

Click here to see location map

To book places on this course or check your eligibility for support, please call 0141 672 8375

Options
• We can customise this course for you if you have a particular challenge in your company. One of our specialist advisers will be happy to work on a solution with you. If you have a group of 12 people who need the same training customised learning is a cost effective way to develop them and costs can be as little as £100 per person. 
• We can also provide one to one coaching in this subject area.